LearnAI

Refund Policy

We aim to make learning risk-free. Here is how refunds work for courses and subscriptions on LearnAI.

Effective date: 2026-01-01

1. Overview

  • We want you to be satisfied with your learning experience on LearnAI.
  • This Refund Policy explains the circumstances under which we issue refunds for course purchases and subscriptions.
  • By purchasing on LearnAI, you agree to the terms of this policy.

2. Course refund eligibility

  • Most individual course purchases are eligible for a full refund within 30 days of the purchase date.
  • To qualify, you must not have completed the course or abused the refund process in the past.
  • Courses purchased as part of a bundle or promotional offer may be subject to different refund terms disclosed at checkout.

3. Subscription refund eligibility

  • Subscription plans begin on the date of purchase and renew automatically.
  • You may cancel your subscription at any time from your account settings; access continues until the end of the current billing period.
  • Refund requests for subscription charges are generally considered only if made within 7 days of the charge and if the subscription has not been substantially used.

4. Non-refundable items

  • Gift card purchases, donations, and third-party fees are non-refundable.
  • Courses completed in full or where a certificate has already been issued are not eligible for refund.
  • Refunds will not be granted for violations of our Terms of Use or for fraudulent or abusive refund requests.

5. How to request a refund

  • To request a refund, contact our support team at info@ibprolearnai.com with your order details and reason for the request.
  • Refund requests are typically reviewed within 3 to 5 business days.
  • Approved refunds are processed to the original payment method within 5 to 10 business days, depending on your payment provider.

6. Refund method

  • Approved refunds are issued to the original payment method used for the purchase.
  • If the original payment method is no longer available, we may offer store credit or an alternative refund method at our discretion.
  • Currency conversion and bank fees are outside our control and may affect the refunded amount.

7. Changes to this policy

  • We may update this Refund Policy from time to time. Changes take effect when posted on this page.
  • Purchases made before a policy change are generally subject to the policy in effect at the time of purchase.

8. Contact us

  • If you have questions about refunds or need help with an order, please contact us at info@ibprolearnai.com.
  • You can also reach us by mail at IRBOETECH CO., LIMITED, Room 511, 5/f, Ming Sang Ind Bldg, 19-21 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong 999077.

Need help with a refund?

Our support team is ready to assist with refund requests and billing questions.

Contact support